Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Government Coronavirus Information Service on WhatsApp
- New
25/03/2020
The Government has launched a new, free service on WhatsApp to provide official, trustworthy and timely information and advice about coronavirus (Covid-19) and reduce the burden on NHS services. This is an automated ‘chatbot’ service which wil Read more
Gloucestershire community help hub
- New
24/03/2020
This community help hub has been set up to match local people who need help, with others who can provide the help they need. Gloucestershire community help hub website At times like this we all need to support each other to cope with the ch Read more
Common queries patients have been contacting the practice about
- New
23/03/2020
We have collected some common queries that patients have been contacting the practice with. The vast majority of these queries can be answered by looking at NHS and UK Government information sites. Staff at the practice will not deal with these enqui Read more
Contraceptive services during the COVID-19 outbreak
- New
23/03/2020
During the COVID outbreak we will be following the advice of the Faculty of Sexual and Reproductive Health. Contraceptive services will unfortunately be affected. Please find your form of contraception in the list below and how it may be affected. Read more
Electronic Prescription Service
- New
20/03/2020
We are moving to Electronic Prescription requesting only with effect from 1st June 2020. Please ensure you register for online access. Exceptions will only be made on a case by case basis. Read more
Coronavirus information from NHS111 online
- New
17/03/2020
Read more
Surgery Closure Dates for Training
- New
10/03/2020
The practice will be closed: Wednesday, 18th March, from 12:30 – 16:00 (telephones unavailable until 16:30) for training. Tuesday, 24th March, closed from 12:30 – 14:30 (both surgery and telephones) for IT upgrade and training. Read more
Wuhan Novel Coronavirus advice
04/02/2020
Stay well this Winter
02/01/2020
The Cheltenham Ear Wax Clinic
25/10/2019
Additional Flu Clinic for the Under 65 Age Group
10/09/2019
Telephone Problems
10/09/2019
Practice Newsletter
13/08/2019
Flu
12/08/2019
Over the Counter Medication
24/06/2019
Hay Fever
26/04/2019
New Patients
12/01/2019

Leckhampton Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Leckhampton Surgery

News

Leckhampton Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Leckhampton Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):