Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Face Coverings
- New
07/07/2020
Read more
Changing Appointment Booking System to eConsult
- New
02/07/2020
We are really pleased to be able to tell you about important changes to our appointment system from Wednesday, 15 July. We are introducing a new online consultation system called eConsult. eConsult enables NHS based GP practices to offer online Read more
Macmillan Telephone Buddies
- New
30/06/2020
If you need to talk about your cancer, we’re here to listen. With a weekly call from one of our Telephone Buddies,you don’t have to face cancer alone. For further information, please see the Macmillan Telephone Buddies poster. Read more
Phlebotomy Services at Leckhampton Surgery from 1st July 2020
- New
30/06/2020
For many years the hospital has sent phlebotomists (blood taking specialists) to the surgery to take blood tests for all patients. We also provided nurses and health care assistants to take blood tests and worked as a happy team welcoming all comers Read more
Information about Face Coverings for Patients
- New
29/06/2020
Gloucestershire Health and Care NHS Foundation Trust have developed a helpful and comprehensive patient information leaflet on wearing face coverings for COVID-19 during a visit. The leaflet explains why you should wear a face covering when you h Read more
Travel Advice
- New
15/06/2020
Please use this eConsult service for travel advice. Read more
Carers Hub - Drop In Sessions
12/06/2020
Looking After Yourself During Coronavirus (Covid-19) Outbreak
05/06/2020
Covid and Contraception
28/05/2020
Covid-19 advice videos now online
24/04/2020
Mental Health Support During COVID-19
20/04/2020
Surgery Notice
20/04/2020
The GP Surgery is Open
17/04/2020
Supplementary Privacy Notice on COVID-19 for Patients
15/04/2020
Advance Planning Videos
06/04/2020
Government Coronavirus Information Service on WhatsApp
25/03/2020
Gloucestershire community help hub
24/03/2020
Common queries patients have been contacting the practice about
23/03/2020
Contraceptive services during the COVID-19 outbreak
23/03/2020
Electronic Prescription Service
20/03/2020
Coronavirus information from NHS111 online
17/03/2020
Wuhan Novel Coronavirus advice
04/02/2020
Stay well this Winter
02/01/2020
The Cheltenham Ear Wax Clinic
25/10/2019
Additional Flu Clinic for the Under 65 Age Group
10/09/2019
Telephone Problems
10/09/2019
Practice Newsletter
13/08/2019
Flu
12/08/2019
Over the Counter Medication
24/06/2019
Hay Fever
26/04/2019
New Patients
12/01/2019

Leckhampton Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Leckhampton Surgery

News

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Leckhampton Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Leckhampton Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):