Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- dropping in a repeat slip to your local pharmacy 10 working days before you need them
The advantages of ordering prescriptions this way are that you can see all the medications which are on your repeat list, you can choose which ones you want to request, you can add a note regarding this prescription and you will be notified when your prescription is ready (or see any messages regarding this order), all online.
We do not accept prescription requests by phone, please contact your online pharmacy provider, use the NHS app, post a request, or come into the reception desk.
Collecting your prescription
Please allow at least 10 whole working days for a repeat prescription to be processed. Almost all prescriptions will be sent electronically to your preferred pharmacy by default and very few can, or need to be, collected in person. We cannot fulfil same day requests for repeat medication.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
About pharmacists
What is the NHS Pharmacy First service? The Pharmacy First Scheme means that patients across England can now get prescription-only treatment for seven common conditions at their local high street pharmacy, without needing to see a GP.
This can include prescribing and supplying antibiotics and antivirals where clinically appropriate.
This NHS service allows you to get quick access to healthcare advice as you can walk into a pharmacy and request the service or ask our receptionist to refer you to this service:
You can get help with the following seven conditions:
- Earache (for people aged 1 to 17 years)
- Impetigo (for people aged 1 year and over)
- Infected insect bites (for people aged 1 year and over)
- Shingles (for people aged 18 years and over)
- Sinusitis (for people aged 12 years and over)
- Sore throat (for people aged 5 years and over)
- Urinary tract infections (UTIs) (for women aged 16 to 64 years)
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
Each year, you may be invited to the surgery for monitoring relevant to any medications you take. This may include a blood pressure check, a blood test or something else. We greatly appreciate any time you can spare helping us with this process as it ensures that we are regularly up to date with your medical needs and lifestyle factors, as well as monitoring your medication, therefore confirming what is the best treatment for you.
We will be in touch when you need to come in for this.
If you wish to have a face-to-face conversation about your medication, you can contact Reception to book an appointment to see either our Pharmacy Technician or a GP, depending on your needs.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Return any unused/expired medications to the pharmacy you got it from. They can be safely disposed of there. Do not put it in your household bin or flush it down the toilet.
Please check your prescription before leaving the pharmacy, If you are not happy with something, or if something is missing, please query this with the community pharmacist first, as you may have an owed item.