Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
The advantages of ordering prescriptions this way are that you can see all the medications which are on your repeat list, you can choose which ones you want to request, you can add a note for the doctor to read and you will be notified when your prescription is ready (or see any messages from your doctor), all online.
Please avoid requesting medications by phoning your pharmacy, contacting your online pharmacy provider, posting a request or coming to the reception desk. These all cause a significant increase in time taken to process each prescription, which may lead to a delay in your prescription being issued.
We cannot accept requests by phone for the following reasons:
- to reduce the risk of transcriber error
- to free up limited telephone lines for urgent medical requests
Collecting your prescription
Please allow at least 3 working days for a repeat prescription to be processed. Almost all prescriptions will be sent electronically to your preferred pharmacy by default and very few can, or need to be, collected in person. We cannot fulfil same day requests for repeat medication.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
