The results of the 2026 GP Patient Survey have recently been published and, as always, we welcome patient feedback.
Before looking at the results, it is important to provide some context. The survey was completed by 130 patients from a practice list of approximately 12,500 patients, representing around 1% of our registered population. While the results provide useful insight, they cannot fully represent the experiences of all patients who use our services. The survey is completed anonymously and we do not know who has responded, whether they have recently used the practice, how often they access our services, or the extent of their interactions with us. The survey also includes feedback from some patients who may not have had recent contact with the practice.
We know that access remains a challenge and some of the survey results reflect that. We understand that patients can find it frustrating when demand exceeds capacity, and we recognise there is more work to do. Improving access and communication remains a priority for us.
However, it is equally important to look at the quality of care patients receive when they do access our services.
We are proud to be a good practice. We have a dedicated team who care deeply about our patients, and we believe that is reflected in many of the results from this year’s survey:
- 91% of patients said their needs were met at their last appointment.
- 91% had confidence and trust in the healthcare professional they saw or spoke to.
- 99% felt the healthcare professional had the information they needed.
- 88% felt listened to.
- 88% felt they were treated with care and concern.
- 95% knew what the next step would be after contacting the practice
These are the measures that sit at the heart of good general practice. They reflect safe clinical decision-making, compassionate care, continuity, and strong relationships between patients and clinicians.
Over the past year we have continued to invest in services for our patients, including recruiting new GPs, increasing face-to-face appointments, upgrading our telephone system, maintaining multiple routes of access, and continuing to provide a range of enhanced services locally that many practices no longer offer.
We have also continued to deliver high-quality care for patients with long-term conditions, helping people stay healthy and well through proactive reviews, monitoring and support.
Headlines often focus on access measures in isolation. While access is important, it is only one part of the picture. Our primary responsibility is to provide safe, effective and compassionate healthcare. Every day, our team works hard to ensure patients receive the right care, from the right clinician, at the right time. That is what improves outcomes, supports early diagnosis, manages long-term conditions and ultimately saves lives.
We know we are not perfect. We know there is more to do. But we are proud of the care we provide, we are listening to feedback, and we remain committed to continually improving the services we offer to our community.
We would like to thank everyone who took the time to complete the survey and provide feedback. It helps shape the changes we make and the priorities we focus on for the future.