At Leckhampton Surgery, we use social media to share helpful updates, service information, and health advice with our patients.
We are committed to maintaining a safe, respectful, and confidential environment for both patients and staff. We ask all patients to follow the guidance below when engaging with us online or when using mobile devices within the practice.
Using Social Media Responsibly
- Please be respectful and considerate when posting comments or feedback about the practice or our team.
- Do not post content that is inaccurate, misleading, abusive, harassing, defamatory, or unlawful.
- Comments of this nature may be removed, and further action may be taken where appropriate.
Protecting Confidentiality
- Please do not share any information that could identify another patient.
- Do not post names or identifying details of our staff members on social media.
- Our team cannot respond to individual clinical queries or personal health matters via social media.
Photography and Recording
- Photography, video, or audio recording is not permitted in the practice where it may capture other patients.
- Recordings of consultations must only take place with the agreement of your clinician.
- Any agreed recording is for personal use only and must not be shared online without appropriate consent.
Providing Feedback or Making a Complaint
- Social media is not the appropriate channel for raising complaints or concerns about your care.
- If you wish to make a complaint or provide formal feedback, please use our official Complaints Procedure so we can respond appropriately and confidentially. Feedback and complaints – Leckhampton Surgery
- Comments made via social media may not be acknowledged and you may be asked to remove them.
Online Reviews
- We welcome constructive feedback through our official review channels, where it can be reviewed and responded to by the Practice Manager.
Respect for Staff
- Our staff have the right to work in an environment free from harassment and abuse.
- Defamatory or abusive posts about staff may be taken seriously and could result in further action.
By following this guidance, you help us maintain a safe, respectful, and supportive environment for everyone in our care.
Thank you for your cooperation.