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Practice Survey Reporting

 

 

Friends & Family Test

 

The Friends and Family Test is an anonymous feedback tool to enable people who use NHS Services to have the opportunity to provide feedback on their experience which can be used to improve services.  Patients are asked to give a response to the question “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?” There are five possible responses ranging from Extremely Likely to Extremely Unlikely. 

 

If you would like to give feedback on the service received from Leckhampton Surgery there are several ways you can do this:

 

  • Online via this website, using the Quick Link on the right hand side
  • Complete a feedback card when you next visit the Practice
  • Respond to a text request if you use our SMS appointments reminder service

Patients’ Responses 2018 

2018JanFebMarAprMayJuneJulAugSepOctNovDec
Extremely likely 88%91%91%         
Likely9%8%3%         
Neither/Nor 0%0%1%         
Unlikely 0%0%2%         
Extremely unlikely 2%1%1%         
Total responses11293101         

Sorry I made a mistake we are very please we the surgery
Always very proactive with excellent service & attention to detail
I've used the surgery since 1969, always had good service but has recently git much better. Only issue, I can't recommend if someone lives outside the catchment area
Dr's good manner
The surgery has very good staff; personable, informative and clear. There are practical follow up steps to appointments, with lots of opportunities to ask questions.
It's always very busy and difficult to get an appointment at short notice. Getting through on the phone is also troublesome.
Very prompt on appt time and Dr was very caring and professional, he talked me through the whole procedure before vacuuming both my ears, which I believe proved to be a bit of a challenge.
Very kind, efficient and thorough consultation - thank you
Not kept waiting at all. Nurse and doctor kind and sympathetic
Dr is excellent and all staff very helpful. 
I felt as if I wasn't being taken seriously because I am young and it wasn't a physical health issue.
I was bang on time. The Doctor was very thorough and also looked back through my records to confirm the long standing problem. Very satisfied...
Because service & health checks are always excellent, courteous & helpful.
Seen promptly. Problem clearly explained and any necessary treatment organized all in a friendly, reassuring, unrushed way.
Doctor Hall is an excellent doctor, and treatment is first class
Very efficient over the phone travel assessment
Friendly reception, easy to contact, online and phone. Triage system is very good too.
Dr was very thorough and carefully explained everything to me.
Quick, efficient response and Dr was quick to act in referring me to the hospital.
After a lengthy wait at the hospital, which was prewarned, the doctor was rigorous in her in her examination, explained the condition well.
Good productive 15 mins.
Have with surgery for many years without any problems.
Excellent care
Caring and understanding.
On time, friendly and efficient
Prompt service and not having to wait.
Dr explained everything clearly and the nurse was a real comfort.
The doctor who attended me was polite, friendly & attentive & really listened to what i needed to tell him. He then took appropriate action - further he did not suggest that my problems are imagination , as many male doctors still do with women - some still appear to subscibe to the 'wamdering womb' theory!
Very helpful, cheerful and knowledgeable Nurse.
Pleased to make use of this opportunity
Because Dr was attentive to my needs and openly discussed and explained the reasons and expectations of raising the strength of my medications.She was very pleasant and approachable,and took time with me.
My wife and I and family all have the best treatment and you always return any calls quickly
Very helpful staff
My symptoms were treated very sympathetically & thoroughly. We had a chat about the way forward & I left the surgery feeling very satisfied with my consultation.
Good service and on time.
Always good service. Though couldn't see actual GP as wait to long.
Caring and supportive medical staff with few locums
Excellent service, clinically competent and friendly. A great surgery.
Taking time to get correct diagnosis.
Been with the surgery since 1982 and always found the staff helpful and pleasant.
Everthing I expected in this highly professional, family doctor practice.
Efficient, friendly and knowledgeable service
In February I had an appointment for a contraceptive implant change which they messed up. I got a call from a doctor eventually to confirm I could go ahead with a change, but when I booked a new appointment, they arranged it for a nurse and not for a doctor so they cancelled at the last minute. As a person with Asperger's I find this incredibly disruptive and insensitive, especially as they've already made one mistake with booking. This is just a pointless and worrying waste of resources, it's really ridiculous.
Good service, nice doctor. Thanks
Because the doctor was reassuring and very kind
Really helpful kind nurse , the surgery always very welcoming
The asthma nurse was very knowledgeable and very interested in making sure all was well 
Consultaton on time. Nurse clear with her questions. Understanding attitude to my problems. Good and professional manner.Confirmed that I understood the next action I had to take.
It's good service at Leckhampton
Very good service
Clean and efficient
Happy with treatment generally
My doctor was understanding, efficient and planned forward steps: the receptionist was friendly, polite and helpful
Efficient service. Nice staff.
Short wait. Good doctor.
Punctuality: friendly nurse who was clearly interested in her patient: pleasant room.
The doctor I saw was welcoming, empathetic and skilful.
Service was excellent and was running on time even though my appointment was late in the evening. Liked the fact that late evening appointments are available
Efficient service and friendly staff
Positive and swift conclusion
Excellent and efficient treatment.
They are always massively helpful.. responsive and the manner of the doctor is always lovely.. particularly my doctor
Friendly cooperative service
Caring doctors; online booking system

March comments: 



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