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Practice Survey Reporting



Friends & Family Test


The Friends and Family Test is an anonymous feedback tool to enable people who use NHS Services to have the opportunity to provide feedback on their experience which can be used to improve services.  Patients are asked to give a response to the question “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?” There are five possible responses ranging from Extremely Likely to Extremely Unlikely. 


If you would like to give feedback on the service received from Leckhampton Surgery there are several ways you can do this:


  • Online via this website, using the Quick Link on the right hand side
  • Complete a feedback card when you next visit the Practice
  • Respond to a text request if you use our SMS appointments reminder service

Patients’ Responses 2018 

Extremely likely 88%           
Neither/Nor 0%           
Unlikely 0%           
Extremely unlikely 2%           
Total responses112           

January comments:

Excellent care.
Very quick response and appointment which was helpful.
Because the doctor was very informative and helpful.
Very friendly and professional staff.
I was seen on time, given good advice, and at a time convenient to me. Job done!
Midwife very nice, toilet very clean, waiting room not busy.
Caring and professional staff.
Excellent professionals, high quality care.
Prompt efficient service at 8am on Saturday morning and with my own lovely GP.
GP was thorough and referred me to consultant. He had a pleasant manner.
Friendly helpful doctors and staff.
Efficient professional service.
Highly professional doctor giving high quality treatment and advice. Thank you NHS.
Helpful advice.
Very happy with initial meeting.
Dr listened to my concerns and recommended a 3 pronged approach which I found very reassurring.
Excellence in every category possible.
Helpful friendly staff, clean comfy waiting room.
Your usual good care.
Very efficient and Dr is a fantastic doctor.
Very good service, helpful + accessible health care.
Very prompt, helpful and the doctor had a nice manner and was very efficient.
Friendly efficient service and understanding of being 5 mins late.
The doctor was very attentive and sincere and made me feel confident that he was doing all he could to explore the reasons behind my symptoms which was incredibly reassuring.
My appointment with Dr was extremely helpful and I felt very comfortable and reassured with the consultation.
Dr is really helpful, takes the time to explain things really well, never makes you feel rushed and always goes above and beyond to give you the most information. She's the nicest GP I've come across.
Very efficient and friendly service.
Leckhamptoon surgery is a great GP surgery- friendly staff- use of technology adoption to improve and streamline the service is noticeable, plus availability of telehealth really improves the overall patient experience.
Punctuality and pleasant manner from staff member.
Efficient service.
Very helpful and supportive.
Lovely staff.
Listening, empathy and treating you as a person.
Efficient, friendly manner.
The nurse was so caring and reassuring when giving my daughter Ottilie her 16 week jabs. She was also really kind when doing my Smear Test directly after my daughters appointment. I was very nervous but she explained what she was doing at every step. I cannot recommend her highly enough.
Even though appointment was a few minutes late, dr was thorough and pleasant. Really good care.
Nurse was friendly but also thorough and helpful. I have recommended my husband to join this surgery so we are both at the same place, but unfortunately we no longer live in your catchment area.
Dr was very helpful and made a sensible plan to try and resolve my problem, also I did not feel rushed. Many thanks.
Dr & nurses are excellent.
Because my hospital 2 hours away requested an MRSA swap so that I can go for my bladder Botox operation, but dr at leckhampton surgery declined the request, and did not inform me, so if I hadn't rang and asked for my swaps to be done then I would still be sat waiting for an appointment and my operation, now the swaps took 2 minutes but the surgery would prefer me to drive 4 hour round trip to have these done, I'm not impressed with this.
Always get an appointment in good time. Doctors all helpful and give you there time. The doctors & staff all have good manners to.
Excellent, kind care by all the team. 
Lovely doctor who made me feel that I was in safe, competent hands.
The Doctor I saw was most heplful.
Good help and advice, and appointment was on time.
Very satisfied with efficient and friendly service.
Quick precise treatment.
Very reassuring professional doctors appt.
I called this morning was only on hold for a few minutes & got an appointment today.
Efficient service.
Very good and friendly consultation. Thank you.
Easy to make appts and good Doctors.
I gave 2 because the surgery is excellent. I didnt give it top mark of 3 because it can be frustrating not seeing your regular doctor.  I never feel the dr actually knows me although I find all drs excellent.
The nurse was efficient and so kind. When I told her about the problems I was having she  organised a doctor to see me quickly. Wonderful care.
The nurse did more than she planned which meant I finished treatment and avoided having to come back for another appointment. Whoo hoo!

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