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Practice Survey Reporting

 

 

Friends & Family Test

 

The Friends and Family Test is an anonymous feedback tool to enable people who use NHS Services to have the opportunity to provide feedback on their experience which can be used to improve services.  Patients are asked to give a response to the question “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?” There are five possible responses ranging from Extremely Likely to Extremely Unlikely. 

 

If you would like to give feedback on the service received from Leckhampton Surgery there are several ways you can do this:

 

  • Online via this website, using the Quick Link on the right hand side
  • Complete a feedback card when you next visit the Practice
  • Respond to a text request if you use our SMS appointments reminder service

 

Patients’ Responses 2017

 

 

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Nov

Dec

Extremely likely (1)

128

87

105

73

 82

 96 

 77

72 

 68

 

 

 

Likely (2)

6

6

6

9

11

 9

10 

 

 

 

Neither/Nor (3)

2

0

1

1

0

 3

0

 

 

 

Unlikely (4)

3

1

0

1

 1

 2 

 0

0

 

 

 

Extremely unlikely (5)

6

2

8

0

 1

6

 3

 

 

 

Total

145

96

120

84

 89

115

 92

83

 81

 

 

 

 

September comments:

A professional and efficient service.
Professional  helpful staff.
Knowledgeable caring Doctor.
Caring attention.
Dr takes the trouble to listen and explain things clearly.
Most helpful doctor, explained everything clearly.
Listen.
Very helpful doctor.
Efficient and prompt, helpful practice nurse.
A friendly and efficient service when needed excellent all round
Because it's a provides a good and friendly service
Got appointment quickly, seen promptly and doctor had very pleasant manner.
Everyone was very helpful and friendly.
Welcoming attitude, informative on health knowledge, efficient and focused treatment . Good planning and explanation.
Excellent support and advice.
The more I hear about other practices, the more I realise what a good one Leckhampton is.
Very thorough and professional.
I consider medical treatment to be first rate and I am always treated with courtesy.
Running on time, easy to check-in, friendly doctor and very helpful service with a smile!
NURSE WAS  EXCELLENT,  VERY CARING, AND  FRIENDLY. And asked  the  right  questions.
I don't feel the Dr really understood our concerns or wanted to address it fully.
Very friendly and professional service. An appointment at a convenient time. I came out before I was due in!
Knowledgeable staff; thorough investigation of issues; good online booking system.
Excellent care.
On time, clean, friendly and all fixed!
Very prompt and efficient.
Efficient, understanding and kind attention
The GP took the time to listen to what I was telling her, prescribed medication to help with the initial issue and discussed follow up intervention. Very thorough.
As always an excellent service.
They have a can do attitude to sort things out.
The doctor was very thorough and understanding.
Prompt appt time  pleasant listened.
Dr  was extremely helpful, best doctors appt I've ever had at the surgery she understood my acne problem and even addressed the scaring on my face (which I didn't mention) wanting to help my scaring whilst also helping to prevent spots.
No specific reason. I do not award top marks to any survey question unless thoroughly deserved. This was a routine visit; on time appointment, attentive GP, probable not definite identification of problem. I can't see how this information will help you.
Extremely helpful & reassuring.
Very efficient, very caring and reassuring. Thank you
Excellent service


 
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