If you have access to the internet, the easiest way to order your repeat prescriptions is via SystmOnline . The link above takes you directly to this site.
If you have already registered to make appointments online you will be able to request your medications via this site immediately.
If you wish to order prescriptions online and you have not already registered to do this please attend to the Surgery with a photographic ID. This process is to protect you from misuse and abuse of your online medical record. Following this you will be provided with your log in details. To order prescriptions, please click on SystmOnline website and follow the instructions for logging in.
The advantages of ordering prescriptions this way are that you can see all the medications which are on your repeat list, you can choose which ones you want to request, you can add a note for the doctor to read and you will be notified when your prescription is ready (or see any messages from your doctor), all online.
Please allow 48 hrs for a repeat prescription to be processed. Collection from the surgery will be after 3 pm 2 days later. We cannot fulfil same day requests for repeat medication
TOP TIP make your request 2 weeks before you run out. This gives plenty of time should any safety or clinical queries arise
There are many ways you can request a prescription:
Person- tick items on the white right hand side of your repeat script OR complete yellow slip in reception
Post- as above but post to The Leckhampton Surgery, Cheltenham, GL53 0LAFax- as above but fax to: 01242 524494Email- as above but email to firstname.lastname@example.org
We cannot accept requests by phone for the following reasons:
1. To reduce the risk of transcriber error2. To free up limited telephone lines for urgent medical requests
TOP TIP for items that cannot be transmitted electronically (eg controlled drugs) pharmacies may offer a collection service from us. Contact your local chemist to enquire about this.
Most pharmacies offer a service Electronic Prescription Service (EPS) to collect prescriptions from the surgery on behalf of patients. The pharmacies then get the medicines ready for patients to collect direct from the pharmacy, which saves patients a trip to the surgery. If this service would help you, please contact your local pharmacy to find out if they can offer this.
If you wish to use EPS, please contact reception and let them know which pharmacy you want your prescriptions to go to.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Current prescription charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.60 whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. If you have any problems please telephone the surgery.
Leckhampton Surgery has introduced an Electronic Prescription Service (EPS). This means that your GP will be able to send your prescription electronically to the Pharmacy you choose to get your medication from – without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.
How to use the Electronic Prescription Service
You may wish to ‘nominate’ a specific pharmacy to receive your prescriptions electronically. You can ask a member of staff in your chosen pharmacy to arrange this.
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