If you have access to the internet, the easiest way to order your repeat prescriptions is via SystmOnline . The link above takes you directly to this site.
If you have already registered to make appointments online you will be able to request your medications via this site immediately.
The advantages of ordering prescriptions this way are that you can see all the medications which are on your repeat list, you can choose which ones you want to request, you can add a note for the doctor to read and you will be notified when your prescription is ready (or see any messages from your doctor), all online.
If you also subscribe to the Electronic Prescription Service (EPS), your prescription will be transmitted directly to the pharmacy of your choice for dispensing and collection.
If you wish to order prescriptions online and you have not already registered to do this please contact the surgery receptionist and ask for a registration letter, then go the SystmOnline website and follow the instructions for registration.
If you wish to use EPS, please contact reception and let them know which pharmacy you want your prescriptions to go to.
If you are not using EPS and need to collect your prescription personally from the surgery to take to a pharmacy, please note the following:
You can request your medication by fax or online, by post, in person or via a pharmacy.
Prescriptions are normally available to collect after 2 working days. This is because the doctor may need to review your notes, blood tests and other prescriptions and this takes time. This process is for your safety; if the prescription is signed without these checks being completed it may not receive the high level of attention we routinely provide. We would respectfully request that you do not present us with requests for prescriptions needed on the same day.
Please request your repeat medications at least 2 working days in advance for your safety.
Prescriptions will be ready after 3pm each day.
We regret that we cannot accept telephone requests for repeat prescriptions. This is to remove the possibility of mistakes being made in transcribing telephone requests and also to free up our telephone lines for patient’s urgent medical needs.
IN PERSON: It will help us to provide a better service if you return the white, right hand portion of your previous prescription, indicating which items you are requesting. If you cannot do this, please complete one of the yellow request forms, which are on the reception desk.
POST: Please type, or write clearly your name, address, date of birth, plus the name of your medications, the strength and the quantity – for example, patient number 001, Aspirin 75 mg x 28.
ONLINE: by filling in the form (link above)
FAX: 01242 541698
E-MAIL: to firstname.lastname@example.org
For confidentiality can you please ensure you insert your initials and Date of Birth plus the name of your medication, the strength and the quantity – for example, patient number 001, Aspirin 75 mg x 28.
Collection of Prescriptions
Most pharmacies offer a service to collect prescriptions from the surgery on behalf of patients. The pharmacies then get the medicines ready for patients to collect direct from the pharmacy, which saves patients a trip to the surgery. If this service would help you, please contact your local pharmacy to find out if they can offer this.