Our skilled staff are well placed to direct you if you need assistance. Please remember that a standard NHS GP appointment is only 10 minutes. For the benefit of your health and that of other patients you may want to read the following tips published by WHICH on how to get the most of your appointment.’
10 ways to get the best from your GP
We now have a new clinical system and sadly it has not been possible to transfer patients' online booking permissions from our previous system to our new one. If you would like to continue to book appointments or order prescriptions online please ask at reception to be re-registered, and please bring some photographic ID (e.g. passport, driving licence or bus pass) to help our receptionists process your application more quickly.
We apologise for any inconvenience.
To make an appointment: You can make an appointment by telephoning the surgery on 01242 539080, by coming into the surgery in person, or by booking online.You may have an appointment with the doctor or the phlebotomist of your choice, provided that they are available. Short urgent appointments are always available for the same day but we cannot guarantee that you will always be able to see your own doctor. If you require an urgent appointment on the same day, please telephone the surgery first, rather than coming down in person, since all our urgent requests are dealt with intially by a telephone consultation.
If you request an urgent appointment, visit or telephone call, you will be phoned back by the triage doctor. He or she will discuss with you your health concerns, and will assess how your needs can best be dealt with: this may be either further advice, a prescription, an appointment at the surgery or a home visit.
Missed Appointments/Cancelling Appointments.
If you cannot keep your booked appointment, please contact the surgery as soon as possible.
If you use Patient Access, you can cancel your appointment online, alternatively please email:
Using our SystmOnline system you can now book and cancel appointments online. To use this facility you must register, using a secure ID that the surgery will issue on request. Please visit reception and they will provide you with the information that you will need. Please bring in some photographic ID such as a driving licence, passport or bus pass. This will help our receptionists to process your application more quickly.
Please note that online booking is only for appointments with a doctor or the phlebotomist. If you are already registered for online booking, please use the link below to book an appointment.
Book an appointment online
If you can make an appointment to come to the surgery it is better to do so. We have more facilities at the surgery and it is easier to examine and treat you there. Visits are usually restricted to housebound patients only. If you cannot come to the surgery and need a home visit, this can be requested by telephone. Please try to telephone before 10.30 am, this helps the visiting doctor to organise their visits for the day. If you require an urgent visit please tell the receptionist.
The doctors usually return telephone calls between 11 and 12 at the end of morning surgery. The receptionists have been asked not to interrupt the doctors during their surgeries except in emergencies.
The doctors also have bookable telephone slots if you require a consultation but do not need to see the doctor in person.
If you wish to speak to your doctor on the telephone, please ask the receptionist to book you a call, which may at a different time of day, depending on the doctor’s own arrangements. The doctor will then ring you back as close to that time as possible. Urgent advice at other times can be obtained from the duty doctor on call.
You can also ask receptionists to book a time for one of our practice nurses to call you back if you want some advice on their specialist areas, for example child immunisations.
All our patients have a named GP who is responsible for their overall care at the practice. Please ask at reception if you are unsure who this is. If you have a preference for a different doctor, let us know and we will accommodate this if we can.
SMS Text Service
We can send you text reminders about your booked appointments. To do this we do need to have your correct mobile phone number on our computer system. If you wish to take advantage of this facility, please give your mobile phone number to reception. We hope that you will find this service useful.
Copyright 2006 - 2017 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's